Refund policy

Refunds
Unworn and unwashed merchandise can be returned within 7 days of your order delivery date. TSE does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. 

Items must be in original condition. No clearance items, bodysuits or swimwear will be accepted.

To start a return, you can contact us at info@stroziera.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

TSE - Custom Pieces  
All sales are final. These pieces are handmade for the client to experience the TSE way.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, (such as worn), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.